ParcelSortPrivacy policy
Last updated 25 October 2026
ParcelSort is an iPhone app that helps delivery-office staff sort parcels to the right route. This policy explains what information ParcelSort handles, why, and your rights. ParcelSort is provided by Alin Doghi (“we”), contact [email protected].
Who decides how your information is used
ParcelSort is used by companies (such as parcel carriers) for their employees. Your employer decides who is invited and what role they have, and is the controller of the account information about you. We process it on their behalf as a processor. For the ParcelSort pilot and for this website, we are the controller.
What we handle
| Information | Why | Where |
|---|---|---|
| Your work email address, name, role (user, office manager, company admin), delivery office, company, and whether your access is active or suspended | To sign you in, give you the right permissions and manage licences | Our online database |
| Sign-in codes and sign-in tokens | To sign you in securely without a password | Our online database; tokens also in your iPhone's Keychain |
| Your office's route catalog (street names, house-number ranges, route codes), route cards, and who last updated them | So everyone in an office sorts with the same, up-to-date catalog | Our online database and the phones of that office |
| Invitation emails (recipient, name, inviter, role, office) | To invite people your manager adds | Sent through our email provider |
| Scan statistics per office: counts of scans by hour, route shown, outcome (route found, possible routes, not in catalog), whether a route card or a choice decided it, and the street name | Reports and a weekly summary for office managers and company admins, and finding streets missing from the catalog | Our online database |
| “Wrong route” reports: street, route shown, the optional note, and the hour | So office managers can correct the catalog | Our online database |
| Address alerts set by office managers: a street, house number, optional postcode, the type of alert (e.g. dog, gone away, hold) and a short note – no names – each with an end date | So staff are warned when they scan a parcel for that address | Our online database and the phones of that office; deleted automatically after the end date (at most a year) |
| Special handling counts: how many parcels per office and hour had Signed For, Special Delivery, Tracked, Customs, Fragile or Age check on the label | Office reports | Our online database (counts only) |
| Earlier versions of an office catalog and catalog changes scheduled by managers, with the manager's name | So a catalog can be restored, or changed on a set date | Our online database (the last 100 versions per office) |
| If you allow notifications: your iPhone's notification address (a token from Apple), the app's language, and who is signed in on that phone | To send “wrong route” alerts to office managers and office notices to staff | Our online database; removed when you sign out. Notifications are delivered by Apple. |
| Crash and freeze reports from iOS: app and iOS version, iPhone model and where in the app the problem happened | To find and fix problems | Our online database, kept 90 days. They don't say who was using the app. |
| For companies that sign up online: company name, the admin's name and email, the first office, number of licences and plan, and billing details (billing address, VAT number if given). Card details go to Stripe and are never seen or stored by us. | To set up the company and bill for licences | Our online database and Stripe |
| Office notices and route cover set by managers: the text, routes, dates, and the name of the manager who set them | So everyone in the office sees the same messages and temporary route changes | Our online database and the phones of that office (which notices a phone has shown is kept only on that phone) |
Scan statistics don't identify anyone
Scan statistics are counts per office. They do not record who scanned, which phone was used, the recipient, the house number, the postcode or anything else from the label except the street name, and times are rounded to the hour. “Wrong route” reports don't record who sent them. ParcelSort does not measure or report how many parcels an individual scans.
What stays on your iPhone
The camera picture and the text and barcodes read from parcel labels – including recipients' names and addresses – are processed on your iPhone only. They are not stored by ParcelSort and are never sent to us (only the anonymous office counts described above). The list of recent scans (route, street, time), your settings and choices you make on the scan screen are kept only on your phone.
What we don't do
No advertising, no tracking across apps or websites, no selling of data, no location data, and no monitoring of individual people's work.
Service providers
- Supabase – online database and sign-in, hosted in London (UK).
- Resend – sends sign-in codes, invitation emails and weekly office summaries, processed in the EU (Ireland).
- Stripe – payments, subscriptions and invoices for companies that sign up online.
- Apple – app distribution (App Store, TestFlight) and delivering notifications.
- Cloudflare – this website and our domain's email routing.
They process information only to provide their service to us, under data-processing terms.
How long we keep it
Account information is kept while you are a member of a company using ParcelSort. When your company admin removes you, your membership is deleted; your sign-in record is deleted on request. An office catalog and its scan statistics and reports are kept while the office uses ParcelSort. Email delivery logs are kept by our email provider for a limited period.
Your rights
Under UK data protection law you can ask to access, correct or delete your information, or object to its use. Your employer's ParcelSort admin can correct or remove your account straight away; you can also contact us at [email protected]. You can complain to the Information Commissioner's Office (ico.org.uk).
Children
ParcelSort is a work tool and is not intended for anyone under 16.
Changes
We'll update this page if this changes, and show the date at the top.